Adults Only · 18+

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18+ Adults Only

Responsible Gaming

Our entertainment floor exists for enjoyment. We are committed to ensuring it remains a safe, responsible, and positive experience for all our adult guests.

Our Commitment

Entertainment
Within Limits

Resort London Hotel operates its entertainment floor with a firm commitment to the welfare of every guest. We believe that entertainment should be enjoyed as a leisure activity — never as a financial strategy, a means of escape, or an obsessive pursuit.

Important Notice: Our members' lounge is strictly for adults aged 18 and over. Valid photographic identification will be required upon entry. Any individual suspected of being under 18 will be refused entry, without exception. We are fully committed to compliance with all applicable UK legislation and operate under all relevant licensing requirements.

We actively promote responsible behaviour through our trained staff, our self-exclusion programme, and our cooperation with leading UK support organisations. All staff members working on our entertainment floor receive mandatory responsible gaming training.

Responsible Gaming Tools

Tools to Stay in Control

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Self-Exclusion

Guests may request a self-exclusion at any time by speaking to a member of our entertainment management team. Exclusion periods begin immediately and are honoured without question.

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Time Limits

Our concierge team can assist guests in setting personal time limits for their time on the entertainment floor. We encourage all guests to plan their evening in advance.

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Discreet Support

Our trained staff are always available for confidential, non-judgemental conversations. Simply approach any member of the entertainment floor team.

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Strict ID Policy

We operate a strict Think 25 policy. Any guest who appears under 25 will be asked to provide valid photographic ID. Entry will be refused if identification cannot be produced.

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Spend Awareness

We encourage guests to set a personal budget before entering the entertainment floor and to treat any expenditure as the cost of an evening's entertainment — never as an investment.

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Reality Check

Table games are governed by probability. No strategy, system, or experience can guarantee an outcome. Please play with awareness of the mathematical nature of all table games.

Warning Signs

Know When to Step Back

Entertainment should always enhance your evening — never diminish it. If you recognise any of the following signs in yourself or someone you care about, we encourage you to seek support.

Spending more than you intended
Chasing losses with further play
Feeling anxious, irritable, or restless
Concealing activity from family or friends
Borrowing money to fund your evening
Neglecting other responsibilities

External Support

UK Support Organisations

If you or someone you know needs support, please contact one of the following independent UK organisations. All services are confidential and free of charge.

GamCare
National helpline and online support for anyone affected by problem gambling. Free, confidential, 24/7.

0808 8020 133

Gamblers Anonymous UK
A fellowship of men and women who share their experience, strength, and hope to solve their common problem.

0330 094 0322

BeGambleAware
Free, confidential advice and information for anyone affected by problem gambling in the United Kingdom.

0808 8020 133

Resort London Hotel does not maintain any commercial relationship with the organisations listed above. Contact details are provided solely for guest welfare purposes.