Privacy Policy

Last Updated: 15 July 2025

1. Introduction

Resort London Hotel ("we", "us", or "our"), operated at 12 Mayfair Place, London W1J 8BN, United Kingdom, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website resortlondonhotel.com or engage with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

Information You Provide Directly

• Name, email address, telephone number, and postal address
• Enquiry details submitted through our contact forms
• Reservation and booking information
• Age verification confirmation (we do not store the specific date of birth)

Information Collected Automatically

• IP address and browser type
• Pages viewed, time spent, and navigation patterns
• Device type and operating system
• Cookie identifiers (see our Cookie Policy)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and facilitate reservations
• To provide and improve our website and services
• To comply with our legal obligations, including age verification requirements
• To send service-related communications where you have requested them
• To protect the security and integrity of our venue and website

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Where processing is necessary to fulfil a reservation or service request
• Legitimate interests: To improve our services and maintain website security
• Legal obligation: Where we are required to process data by law (e.g., age verification)
• Consent: Where you have provided explicit consent (e.g., marketing communications)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for 24 months. Age verification records are held for the duration required by applicable regulations.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who assist in operating our website and business (subject to data processing agreements)
• Regulatory and law enforcement authorities where required by law

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at supp@resortlondonhotel.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

We use cookies on our website. Please see our Cookie Policy for full details.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: supp@resortlondonhotel.com
Post: 12 Mayfair Place, London, W1J 8BN, United Kingdom

11. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.